HO JIAK GROUP approaches our communications on the Internet with respect for, and commitment to, individual privacy rights. We support active self-regulation of this environment to ensure that responsible marketers can maintain the right to use all communication media to
interact with its consumers.

This Privacy Policy applies to the Australian Business divisions operating under HO JIAK GROUP brands which are respectively owned and operated by Ho Jiak Group Pty. Ltd. (ABN 51 642 681 114) or Ho Jiak Pty Ltd (ABN 59 618 000 801) or Ho Jiak HQ Pty. Ltd. (ABN 22 651  783 407), Ho Jiak Town Hall Pty. Ltd. (ABN 90 632 393 090) Ho Jiak Chatswood Pty. Ltd. (ABN 16 644 368 267), (together referred to as “we”, “us”, or “our”). These businesses are the
restaurants and hospitality venues operating under Ho Jiak Group brands which include “Town Hall Junda’s Playground”, “Tam Jiak”, “Hawker Express”, “Haymarket Redefining Traditions”, “Amah by Ho Jiak”, “Da Bao”, and “Ho Liao”.
HO JIAK GROUP is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your location for booking a reservation and provide you with our email newsletter (if applicable). HO JIAK GROUP uses cookies to allow you to view, engage, and book a reservation on our websites.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to finalise your booking reservation. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your booking reservation.

We respect the privacy of all our patrons we interact and deal with and are committed to building trust by handling and safeguarding your personal information in accordance with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) (including the Australian Privacy Principles (APPs)). This Privacy Policy sets out how we collect, hold, use, and disclose your personal information when we do business with you, including where you access the website, visit one of our venues, or make a booking with us.

— We can end the Privacy Policy on the part, but for a more detailed coverage, we can
add the below information

Types Of Personal Information We Collect

The Privacy Act defines “personal information” as information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or individual who is reasonably identifiable.

The kinds of personal information we may collect, hold, and use about includes the following:
– Name;
– Date of Birth;
– Contact Details; (including but not limited to – phone number, address, and e-mail address);
– Image and persons movements upon entering our venue as captured by on-premise CCTV;
– Where we are required to scan your ID at particular venues such as Junda’s Playground (Ho Jiak Town Hall) – personal information appearing on your ID;
– Personal information (including your social media user details, feedback, comments, and photos) you post on your social media channels that references us; and
– Any other personal information provided to us when you make an inquiry, request information, correspond with us or lodge a complaint.

How We Collect Personal Information

If it is reasonable and practical to do so, we collect your personal information directly from you,
including when you:
– Make a reservation or dine at one of our venues;
– Request services from us;
– Join one of our mailing lists;
– Register for promotions, respond to surveys or provide feedback to us;
– Sign up to or participate in our loyalty program; and
– Otherwise interact with us (including post information or photos on social media channels that reference us).
We may have photographers present at our venues throughout the week or large events, who may take photos and videos to share them on our social media pages for marketing purposes. We will only do this to the extent that is reasonably necessary for our functions and activities. If a photo captures sensitive information about, we will ask for your consent before taking them.

We may also collect information from someone other than you, for an example from:
– Third parties who make bookings or enquiries on your behalf;
– Our service providers or contractors in order to provide our services, including online
booking system providers, in-venue digital ordering providers, and delivery services
platforms;
– Publicly maintained records or other publicly available resources of information including
social media.

Purpose for Which Personal Information is Used

We collect and use information so that we can provide our hospitality services, interact with you in relation to our services and venues and administer and manage our business and our venues.

We may collect, hold, use, and disclose your personal information for the purposes set out below:
– Create and respond to booking requests;
– Provide dining and other hospitality experiences at our venues;
– Manage and administer the provision of our services and our relationship with you;

– Verify your identity;
– Maintain venue, patron, and employee safety;
– Supply you with information you request from us;
– Conduct promotions, competitions, giveaways, and events;
– Contact you to obtain your feedback regarding our products or services or to conduct other market research;
– Provide you with marketing information regarding HO JIAK GROUP and our restaurants (as further detailed below);
– Analyse information we collect so that we can administer, support, and improve and develop our business and the products and services we offer, including by undertaking data analytics and related activities using your personal information; and
– Comply with our obligations under any applicable laws.

We may also use or disclose your personal information for another purpose related to the primary purposes set out above.

You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide services or information to you or may be limited in how we can engage with you.

Disclosure of your Personal Information

We may disclose your personal information to any of our employees, officers, and agents to enable them to provide services to us and our patrons. We may also disclose your personal information to certain third parties insofar as reasonably necessary for the purposes set out in the policy, including but not limited to:
– Related bodies corporate;
– Suppliers or Subcontractors to whom we outsource certain functions, for example, IT
support, advertising, etc., and;
– Insurers and Professional Advisers;

We may also from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

Where we disclose your personal information to third parties, we will request that the third parties follow this Policy regarding handling your personal information.
Transfer or Usage of Personal Information Outside of Australia There may be instances where we will need to disclose your personal information to recipients that are located outside of Australia.

Any overseas disclosures will only be made once we have taken all reasonable steps to ensure any personal information will be treated at least in accordance with the Privacy Act and other applicable privacy laws. This may include (but not limited to) taking steps to ensure that contractual arrangements with overseas recipients include obligations on those recipients to:
– Handle any personal information they receive with accordance with the Privacy Act of Australia; and
– Maintain administrative, technical, and physical safeguards to help protect the security, confidentiality, and integrity of personal data consistent with applicable requirements of the Australian Privacy laws.

Direct Marketing

In addition to the purposes outlined above, we may use and disclose your personal information for marketing purposes. We use a number of direct marketing strategies and channels including email, telephone, SMS, social media, to provide you with information about our Restaurants or services that maybe of interest to you. If you do not wish to receive such communications, you can opt-out at any time by contacting us via the contact details set out in this privacy policy or through the opt-out mechanism contained in a marketing communication to you.

This Privacy Policy was last updated on 12th of December 2024.